Effective date: 25 October 2025
Last updated: 25 October 2025
GoodHaus Realty (“GoodHaus”, “we”, “us”, or “our”) is a boutique New Zealand real-estate agency committed to protecting your privacy.
We comply with the Privacy Act 2020 (NZ) and its Information Privacy Principles (IPPs) when collecting, using, storing, or disclosing personal information.
This policy explains how we handle your personal data in relation to our services, website, and marketing activities.
“Personal information” means any information about an identifiable individual — for example:
We may collect personal information through a variety of channels, including when you:
We may also collect information from:
You may choose not to provide certain details, but this could limit the services we can offer (for example, appraisals, updates, or property marketing).
We use personal information to:
We may disclose personal information to:
We take reasonable steps to ensure third parties use information only for authorised purposes and apply reasonable safeguards.
Some of our technology providers may store or process information overseas (for example, Australia, Singapore, the USA).
We take reasonable steps to ensure that any overseas providers protect your data to standards comparable to New Zealand’s Privacy Act 2020. (e.g., requiring third-party recipients to commit to robust data protection obligations); however, we do not control these third parties operations.
Where relevant, you agree to the transfer, storage, and processing of your information using those external Services, subject to our compliance with this Privacy Policy and the Privacy Act 2020.
By continuing to use our Services, you consent to such overseas transfers, provided we maintain safeguards consistent with this Privacy Policy and applicable privacy legislation.
If you have opted in, we may send you property alerts, newsletters, or promotional updates by email, SMS, or post.
You can opt out of these communications at any time by:
All marketing communications comply with the Unsolicited Electronic Messages Act 2007 (Spam Act). We will never sell or rent your personal data to third parties.
From time to time, we may request to use testimonials or images (for example, to celebrate a sale or campaign).
We will always obtain your consent before publishing your name, testimonial, or image. Your name, as you have published it in a review, will be deemed to be consent. You may withdraw consent at any time, and we will remove the content from future use. Testimonials or images may appear on our website, print materials, or social channels.
Our website uses cookies and analytics tools (such as Google Analytics and Meta Pixel) to analyse site use and improve performance.
Cookies help us:
You can disable cookies in your browser settings, though some functions may be limited.
We take reasonable steps to:
You may request access to, or correction of, your personal information by contacting us in writing.
We may ask for proof of identity before processing your request and will respond within a reasonable timeframe.
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
Our website may contain links to other websites for your convenience (for example, listing portals or partner services).
We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
If you believe we have breached your privacy, please contact us immediately. We will acknowledge your complaint, investigate, and advise you of the outcome.
If you are not satisfied, you may contact:
Office of the Privacy Commissioner – www.privacy.org.nz
Privacy Officer – GoodHaus Realty
Maria Santayana
Phone: +64 21454694
Address: PO Box 539, Kumeu 0892
We may update this policy periodically to reflect legal or operational changes. The most recent version will always appear on our website with the effective date noted above.